At K Beauty, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing an order.
Website: https://kbeautykw.com
Location: Kuwait
Eligibility for Returns
We accept returns only under the following conditions:
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Product received is damaged
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Product received is defective
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Product received is incorrect (wrong item delivered)
The issue must be reported within 24 hours of receiving the order.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges on:
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Opened or used beauty/skincare products
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Products with broken seals
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Items damaged due to misuse or negligence
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Products bought on sale or promotion
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Free gifts or samples
Condition of Returned Items
To be eligible for a return:
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Product must be unused, unopened, and in original packaging
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Original invoice or proof of purchase must be provided
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Return will be rejected if packaging is damaged or product is used
Refund Process
Once your return is received and inspected:
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If approved, the refund will be processed within 7–14 working days
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Refunds will be issued via the original payment method
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Shipping or delivery charges are non-refundable
Exchange Policy
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Exchanges are allowed only for damaged or incorrect items
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Exchange depends on product availability
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If the replacement product is unavailable, a refund may be issued
Return Shipping
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Return pickup will be arranged only after approval
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Customer may be responsible for return shipping charges unless the error is from our side
Order Cancellation
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Orders can be cancelled only before dispatch
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Once the order is shipped, cancellation is not allowed
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or card statement
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Contact your bank or payment provider
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If still not received, contact us through our website
Contact Us
For return or refund requests, please contact us with:
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Order number
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Clear photos/videos of the issue
🌐 https://kbeautykw.com/contact-us/
